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All  PALMRAKI products are authentically handcrafted. No two products are the same.  Slight variations may occur but as always the integrity of the design always stays intact. 

 

We are sure you will love your  PALMRAKI purchase, however, for hygiene reasons, no garters are eligible for a refund or exchange. No used veils, hairpieces or garters will be eligible for a refund or exchange. If you change your mind on the items, these items will also not be eligible for a refund or exchange. 

PALMRAKI reserves the right to change policy at any time. 

DELIVERY WITHIN SOUTH AFRICA

​We offer free shipping on all orders over R950. 

​For orders under R950, a flat rate of R100 will apply for delivery.

We deliver nationwide using local courier services. A tracking number and link will be sent to you via email once your order has been dispatched. 

​All  PALMRAKI pieces are locally handcrafted and made to order. Once an order is received, production takes between 4 - 6 weeks (material availability may affect production time).Delivery will take between 2 - 4 working days after production, dependent on the shipping address.

​For urgent orders please contact us at info@palmraki.co.za before placing your order.

​In the event of PALMRAKI being unable to meet customer demand with respect to certain collection pieces, customers will be notified of extended delivery period and may elect to add their name to our waiting list. 

​Express Shipping is available at a rate of R135 per parcel.

Any express shipping orders placed before 10am on weekdays will be overnighted to you. Express shipping order placed on a Friday after 10am, will be shipped the following Monday.

Please note that you choose Express Shipping at your own risk. Once the order leaves our studio we have no control over the couriers movements and cannot guarantee they will deliver on any exact date or time. 

A physical address and a contact number is required for all orders placed online.

INTERNATIONAL SHIPPING

​Flat fee: R600

​We can assist with international shipping anywhere in the world via FedEx. Please email info@palmraki.co.za for more information.

International Taxes and Duties, recipients are responsible for any customs or import duties charged by the receiving company.